Returns Information

We want you to be totally satisfied with every purchase you make from Kiwi Boutique. It is our aim to offer you value, quality, choice and convenience. If you wish to return a purchase made from the website, simply fill in the exchange and returns form that will accompany your order.

Kiwi Boutique offers you 14 days from your date of purchase to return your item/s.

If you are out of the 14 days, unfortunately we cannot offer you an exchange, credit note or refund.

Once you’ve filled in the form stating your reason for return, please return to the address given, in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Returns address:

Kiwi Boutique
4-5 Bakehouse Square
Guisborough
TS14 6BL

Please allow a couple of days to see if your refund, exchange or credit note has been approved.

If you are granted a refund we will send you an email to notify you. If you have not received an email after 3 working days please email returns@kiwiboutique.co.uk with your order number as the email subject.

Please allow a further 14 days to receive the money back via original purchase method. (The cost of return shipping will be deducted from your refund).

We advise you to use shipping insurance or a tracking service when sending you return if over £50 as we are not liable for your lost or damaged returns.

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